New Vendor Selection: Business Side Commercial Assessment Checklist

Operational Metrics Assessment


  • Rigorously verify delivery capability in target countries, receipt accuracy, peak concurrency capacity, latency stability, and fault response turnaround time.
  • Prioritize inspection of traffic isolation capability, which must support independent carrying of OTP and marketing traffic to avoid cross-impact and mutual interference between the two business lines in terms of risk control.
  • Commercial Terms Verification


  • Carefully review core commercial terms, including tiered pricing, billing calculation rules, billing cycle, settlement methods, and refunds and compensation for abnormal traffic.
  • Explicitly confirm channel shutdown warnings, fault SLA compensation mechanisms, and emergency fallback solutions, all of which must be documented in the formal cooperation contract.
  • Go-Live Verification Process


  • Conduct long-term, small-batch gray release testing, and gradually scale up cooperation traffic only after all metrics are observed to be consistently up to standard.
  • Pre-reserve sufficient backup vendor resources to avoid business interruption risks caused by sudden failures, throttling, or shutdown of new channels.

Comprehensive vendor screening based on this standardized assessment checklist reduces cooperation risks from the source and ensures the long-term stable and compliant operation of SMS services.