API Log Design: Facilitating Rapid SMS Issue Diagnosis

Logs: The Foundation for SMS Troubleshooting and Reconciliation

A robust logging system significantly reduces the time required to diagnose issues and minimizes losses caused by service disruptions.

Log Field Specifications

• Capture request timestamps, `messageID`, destination country codes, submission status, and delivery receipt results.


• Sensitive information, such as mobile phone numbers, must be masked to ensure compliance with data privacy regulations.




Log Retention Requirements



• Logs must be retained for both successful requests and error cases; do not log only error information.


• The retention period must align with the timeframes required for business reconciliation and retrospective troubleshooting.




Log Usage Best Practices



• Use structured log formats to facilitate the retrieval and filtering of key information.


• Distinguish between business system logs, API request logs, and callback/delivery receipt logs.


• Use the `messageID` to reconstruct the full end-to-end lifecycle of the SMS message.

A comprehensive logging system drastically shortens fault diagnosis time, boosts the troubleshooting efficiency of technical teams, and mitigates the impact of service disruptions.