2026-05-28
KDDI Expands Corporate Messaging Service
On May 28, 2026, KDDI launched a ServiceNow integration service for its corporate messaging platform "KDDI Message Cast", enabling enterprises to send SMS directly from the ServiceNow platform for critical notifications, system outage alerts, and emergency communications. The platform supports bulk sending of both SMS and RCS, and offers capabilities including API connectivity, web-based sending, result management, and mis-send prevention, catering to enterprise use cases such as authentication, notifications, debt collection, marketing, and customer service.
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