T2 provides "bulk and automated calling" services to enterprises and individual business entities, helping clients conduct customer service follow-ups, appointment reminders, logistics notifications, payment arrears alerts and other phone-based outreach activities in compliance with Russian telecommunications regulations. The service covers high-volume calls initiated by personnel, office phone systems, virtual PBXs, SIP devices or automated systems, with a focus on establishing mechanisms for legitimate consent, number identification and carrier-level blocking to reduce unsolicited nuisance calls to users.
Russia’s Federal Law No. 41-FZ was adopted on April 1, 2025, and will impose new requirements on bulk and automated calls effective September 1, 2025. Enterprises and individual business entities that intend to make bulk calls to users must obtain explicit, informed consent from users in advance. Enterprises may not solely rely on vague terms of service, pre-checked consent boxes, or number lists from unverifiable third-party sources to conduct automated outbound calls; instead, they must be able to prove that users have agreed to receive such calls when required.
T2 defines "bulk calls" as multiple or automated calls initiated at a specific frequency within a given period. The relevant rules may apply regardless of whether human involvement is present in the calling process. When enterprises use automated voice notifications, cloud call centers, SIP systems or PBXs for centralized dialing, they shall incorporate user authorization, number source, calling purpose, call scripts and opt-out requirements into their management processes. The service is priced at 0.30 rubles per call made to a T2 number, and enterprises must submit an application for specific commercial access.
Users also have the right to refuse to receive bulk and automated calls. T2 users may submit a rejection application by presenting their ID card at a business hall or via customer service chat; the carrier will begin blocking calls identified as bulk calls on the next calendar day after the application is submitted. Emergency services, government agencies, disaster alerts and communications directly related to users’ existing contracts are excluded from this restriction.
T2 reminds users that telemarketers may evade identification by altering calling frequency, technical routes or numbers, so users may still occasionally receive suspicious bulk calls after enabling the rejection feature. Enterprises shall refrain from attempting to bypass the blocking mechanism, as such actions may result in number restrictions, complaints, regulatory risks and loss of customer trust.
