The guidelines stipulate that each operator may offer a maximum of seven tariff plans and one hundred bundles, addressing the difficulty for subscribers to identify actual pricing and validity periods among numerous similar offerings. Fixed broadband and fibre plans are excluded from the bundle cap, while bundles tied to routers or mobile handsets remain subject to regulation. Subscribers may purchase add-on services under the same base tariff plan; operators must inform users of the number of active add-ons and support enquiries via USSD or SMS.
Regarding promotions and bonus allocations, the NCC requires operators to separate promotional offers from standard tariff plans and administer them as distinct, approved campaigns with defined validity. Bonus voice, data and SMS must be explicitly stated in NGN value, call minutes, data volume or SMS quantities, preventing situations where consumers only view promotional advertising without clarity on real usage costs. Existing bonus-heavy plans may remain available during a transition period, provided operators carry out subscriber education and bundle migration.
Furthermore, operators must host a dedicated tariff webpage presenting bundle name, price, validity, on-net/off-net call rates, data unit pricing, SMS charges, roaming or throttling policies, renewal procedures, out-of-bundle rates and opt-out mechanisms in a standardised table. Core tariff information shall also be accessible to subscribers via the USSD code *310#. Operators are generally required to notify users in advance when revising bundles. The regulator will enforce compliance through periodic reporting, audits and sanctions.
