Communication Policies

Stay informed on telecom regulations and compliance requirements worldwide.

South Africa Launches National Direct Marketing Opt-Out Registry to Regulate Marketing Calls and SMS

As reported by Acts Online on October 7, 2026, South Africa's National Consumer Commission (NCC) has launched a national opt-out registry, establishing a statutory opt-out mechanism for electronic direct marketing channels including phone calls, SMS, and emails under the "Consumer Protection Act" and its 2026 amended regulations.

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Colombia Steps Up Interception of Calls from Unauthorized Numbers

The Communications Regulatory Commission (CRC) has launched the Non-Originating Number List (DNO), a tool that will enable telecommunications operators to block calls made using phone numbers not authorized to originate communications.

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Chile Enforces Mandatory Real‑Name Registration for Prepaid Mobile Numbers

Chile implemented mandatory real‑name registration for prepaid mobile numbers from 20‑08‑2026 under the General Telecommunications Act, covering both new and existing prepaid lines. The phased policy restricts top‑ups instead of immediate disconnection for non‑compliant numbers. There are around 4.425 million prepaid subscribers. New prepaid SIMs require ID verification for activation; existing lines are prompted to register upon top‑up /data‑plan purchase with a 10‑calendar‑day window. Carriers perform verification and data storage to counter telecom fraud and enable traceability.

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Enterprises Shall Standardize SMS Data Processing in Tanzania

As stipulated by the Tanzania Communications Regulatory Authority (TCRA), enterprises sending SMS messages to local users must simultaneously comply with regulations on personal data protection, consumer rights, and carrier messaging services. A2P SMS operations collect user data including mobile phone numbers, account information, delivery logs, delivery status, and marketing preferences. Before sending OTPs, transaction notifications, customer service messages, or marketing SMS, enterprises must clearly define the purposes of data processing and implement mechanisms for user authorization, information security, and complaint handling.

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Chile’s Ley N°21.719 Establishes a New Personal Data Protection Regime

Chile’s Ley N°21.719 enters into force on 01‑12‑2026, comprehensively revamping former Ley 19.628. It creates an independent personal‑data‑protection agency and builds a GDPR‑aligned regulatory framework governing end‑to‑end personal‑information processing by A2P SMS and voice service providers. It introduces data portability and temporary‑data‑freeze rights and bans pre‑ticked implied consent. Offences are graded minor /serious/very serious; maximum penalty for very‑serious breaches is 20 000 UTM or up to 4 % of annual turnover. The old law applies during transition; A2P providers must adapt systems, consent documentation and cross‑border‑transfer mechanisms before the enforcement date.

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India's Department of Telecommunications Completes Comprehensive A2P SMS Regulatory Reform

In early 2026, India's Department of Telecommunications (DoT) completed a comprehensive regulatory reform for A2P commercial SMS. Through three core measures — mandatory URL whitelisting, classified management of the 160 number range, and zero-tolerance interception at the gateway level — combined with TRAI’s supporting Sender ID suffix system, the DoT has built a full-chain control system covering sender identity verification, pre-registration of content, and real-time traffic interception, aiming to eradicate persistent issues such as spam SMS, phishing fraud, and artificial traffic inflation.

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KVKK Bans Enterprises from Marketing Based on Friend Referrals

Türkiye’s Personal Data Protection Authority (KVKK) published the Announcement on the Use of Personal Data Obtained from Third Parties for Advertising and Marketing Purposes on 21 July 2026. It clarifies that enterprises cannot rely merely on “friend referral” or “customer referral” as a legal basis for processing personal data to conduct marketing activities.

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Ofcom Introduces New Rules to Crack Down on SMS Fraud in the UK

UK communications regulator Ofcom officially published new anti-fraud rules on 15 July 2026. It establishes tiered prevention and control rules for P2P person-to-person SMS and A2P commercial SMS to address the serious SMS telecom fraud crisis in the UK. Compliance obligations for A2P services will take effect on 15 July 2027.

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CONATEL Issues Anti‑Fraud Alert Against Phishing SMS

On July 10, 2026, Venezuela’s national telecom regulator CONATEL released an anti‑fraud public notice via official media AVN to combat spoofed OTP scam SMS and bulk fraudulent voice calls. It ordered Movistar, Digitel and Movilnet to perform real‑time interception of suspicious A2P traffic targeting fake official Sender‑IDs, high‑frequency OTP messages and malicious short‑links. Non‑compliant providers face port shutdown, administrative penalties and licence revocation. User safety guidance is included. This reinforces existing banned‑content lists and Sender‑ID registration rules.

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Vietnam’s Decree 174/2026 Strengthens Administrative Penalties in Telecommunications Sector

Vietnam’s Decree No.174/2026/NĐ‑CP on administrative penalties takes effect on 1 July 2026. It covers postal services, telecommunications, radio, e-commerce, information technology and other sectors. It imposes heavy fines for telecom violations such as junk SIM cards and fraudulently registered SIM cards, providing a penalty basis for law enforcement on A2P SMS and the communications industry.

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SUBTEL Regulates Chilean A2P Communications under Ley 18.168

Chile’s Ley 18.168 (General Telecommunications Act) is the top‑tier telecom legislation, enforced by SUBTEL. It governs bulk A2P SMS, automated outbound voice and wholesale trunk voice. A2P aggregators require SUBTEL‑issued concessions or licences. Foreign cloud platforms cannot connect directly to carrier SMPP gateways and must route through licensed Chilean local entities. Penalties range from 100‑10000 UTM fines, SMPP port shutdown and number‑range revocation. Multi‑agency oversight works with SERNAC, ANPD and TDLC.

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ICO interprets UK PECR rules and unsubscribe & reporting guidance for A2P marketing SMS

The UK Information Commissioner’s Office (ICO) regulates commercial A2P marketing SMS under the Privacy and Electronic Communications Regulations (PECR). Sending marketing SMS generally requires explicit consent from recipients. The “Soft Opt-in” exception applies only under strict conditions, with separate compliance rules for charities. Senders bear full compliance liability.

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New OSIPTEL rule caps natural persons at maximum 7 mobile lines

OSIPTEL of Peru issued Resolution n.° 000092‑2026‑CD/OSIPTEL implementing DL 1738. A natural person may hold no more than 7 mobile subscriptions. Operators must validate limits at sign‑up and interconnect with the central verification system and the Renteseg national device registry within six months. Over‑limit lines trigger notifications, transfer‑or‑decommission prompts, suspension and prepaid‑balance refunds. Provisions cover foreign‑national ID checks and operator penalties, curbing grey‑SIM‑based A2P spam and fraud.

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Mexico’s CRT Revises Mobile Phone User Identification Rules and Introduces Staggered Registration Deadlines

On 30 June 2026, the full plenary session of Mexico’s Federal Telecommunications Institute (CRT) formally approved and published the Revised Agreement on Mobile Line Identification Rules. The document was simultaneously published in Mexico’s Federal Official Gazette and serves as supplementary adjustments to the mobile real-name registration system introduced at the end of 2025.

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CASETEL Interprets OFAC Licensing to Regulate Cross‑Border A2P Routing

On June 24, 2026, Venezuelan telecom chamber CASETEL issued official interpretation for OFAC General License 24A. Foreign‑based A2P SMS providers are prohibited from direct termination onto Venezuelan networks. Traffic must be relayed by locally‑registered CASETEL member service providers before accessing carrier internal networks. This core access rule ensures traceable routing, standardized settlement and content filtering. Grey‑route traffic will be blocked, exposing overseas providers to dual penalties from OFAC and Venezuelan authorities.

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SUBTEL Enforces Mandatory Number‑Range Regulation for Chilean A2P Services

Chile’s SUBTEL introduced three dedicated number ranges 600, 809 and 702 for mandatory segmentation of bulk A2P SMS and automated outbound voice under Resolución Exenta N°206/2025, Circular 575/2025 (effective 13‑08‑2025, amended by Exenta 1319 in June 2026). Supreme‑Court jurisprudence created carve‑outs for debt‑collection workflows. Penalties reach up to 5 000 UTM, with additional fine of 2 % of annual gross revenue for data‑protection breaches. Foreign cloud platforms cannot connect directly to carriers; A2P traffic must transit via SUBTEL‑registered local licensed aggregators, and communication logs shall be stored in Chile for minimum 12 months.

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Pakistan’s PTA Proposes to Classify Enterprise A2P SMS as a Separate Regulated Market

In June 2026, the Pakistan Telecommunication Authority (PTA) released a consultation paper proposing to recognize Corporate SMS as a distinct telecommunications market segment and designate all mobile operators as entities with Significant Market Power (SMP) in this sector. This move aims to strengthen wholesale pricing regulation and is expected to ease the mounting SMS cost pressure on banks and fintech companies.

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South Africa Establishes National Marketing Opt-Out Registry

On April 15, 2026, the Minister of Trade, Industry and Competition of South Africa promulgated the "Consumer Protection Act Amendment Regulations", officially establishing a national Opt-Out Registry administered by the National Consumer Commission (NCC). The mechanism aims to reduce nuisance calls, promotional SMS, commercial emails and other unsolicited direct marketing communications, and requires all direct marketing businesses to verify whether consumers have registered to opt out before contacting them.

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BTK Resolution No.399: New A2P SMS Security and Blocking Rules to Take Effect in April 2026

Turkey's Information and Communication Technologies Authority (BTK) issued Resolution 2025/DK-YED-399 on 16 December 2025, entering into force on 1 April 2026. It introduces three mandatory regulatory rules for A2P SMS/MMS services to strengthen identity verification and combat cross-border telecom fraud.

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Anatel New Rules Strengthen Crackdown on Brazilian Number Spoofing and Traceability Accountability

Despacho Decisório nº 26/2026/COGE/SCO amends Determination No.978/2025. Issued by Brazil’s Anatel, this key regulatory document on number spoofing is an upgrade based on Determination 2024‑262. It establishes an end-to-end traceability and penalty framework for telecom operators, A2P-SMS aggregators and cloud communications providers, and also applies to violations involving SMS Sender-ID spoofing.

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Colombia Decreto 394 Regulates Access Rules to Combat Cross-Border Telecom Fraud

In April 2026, Colombia’s MinTIC issued Decreto 394 de 2026, an enhanced regulation targeting cross-border telecom fraud, which entered into force on 14 April. The CRC supporting technical implementing rule Resolución CRC 7811 de 2025 took effect on 1 January 2026, imposing mandatory restrictions on foreign A2P service providers accessing Colombia’s mobile networks.

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CNMC Launches Spanish Alias Registry; Unregistered A2P SMS to Be Blocked from September 15

Spain’s CNMC issued Circular 1/2026 on 27 March 2026 implementing Orden TDF/149/2025 and launching the national Aliases sender‑alias registry to counter smishing phishing. Alphabet‑brand Sender‑IDs for SMS/MMS/RCS become mandatory‑registered. Full‑network blocking was rescheduled from 7 June 2026 to 15 September 2026. Foreign firms cannot register directly and must file via qualified Spanish PRO origin providers. Qualified PROs are Movistar, MasOrange, Vodafone, Digi Spain; aggregators hold no PRO status. Carriers connect to CNMC database and drop unregistered alphabet‑origin messages. Registration requires ownership evidence; CNMC review takes up to one month.

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Colombia Compliance Rules for Marketing SMS – Double Opt‑in

Article 9 of Colombia’s Law 1581 of 2012 establishes the principle of “verifiable consent”. Processing of personal data requires prior, explicit, informed and traceable consent from data subjects; tacit consent has no legal effect.

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Pakistan’s PTA Issues Draft Regulation for Voice Value-Added Service Licensing to Fully Tighten Oversight of Voice Services

On March 3, 2026, the Pakistan Telecommunication Authority (PTA) released a consultation draft on class-based licensing for voice services including payphones, premium rate services, and trunked radio. The draft significantly tightens regulations across license validity periods, application fees, market competition, data localization, and security, strengthening oversight of niche voice service providers.

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FCC Issues Guidance Regulating Robocall and Spam SMS Mitigation Rules

The US FCC released guidance supporting the Telephone Consumer Protection Act (TCPA), establishing compliance frameworks for A2P SMS and automated voice services. Marketing automated SMS require prior written user consent; non‑commercial alerts may rely on oral consent; emergency safety messages are exempt, regardless of Do‑Not‑Call registry status. Consumers report spam SMS by forwarding messages to short code 7726 (SPAM). The national Do‑Not‑Call Registry accepts registrations via donotcall.gov or phone hotlines, with strict calling‑time and identity‑disclosure obligations for landline marketing calls. Users may file complaints with FCC and FTC for TCPA enforcement. FCC also pushes carriers to deploy caller‑ID authentication and illegal‑call blocking to mitigate spoofing and spam traffic at network source.

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DL1723 establishes Peru’s communication number traceability framework

Decreto Legislativo N°1723 (DL1723) entered into force in February 2026 as Peru’s top‑tier statute for A2P services. It sets out general legal principles for number assignment and communication traceability, forbids caller‑ID spoofing, strengthens audit requirements for cross‑border A2P traffic and provides superior legal ground for OSIPTEL to block fake Sender‑IDs. It enables future dedicated 500‑range number blocks for commercial marketing communications. Technical specifications are to be issued separately by MTC. Together with Ley N°32323 and OSIPTEL Resolution 000132‑2025‑CD, it forms Peru’s full A2P regulatory regime.

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Pakistan’s PTA Launches Special Crackdown on Telecom Fraud, Imposing Bulk Bans on Numbers and Devices

According to a report dated January 30, 2026, the Pakistan Telecommunication Authority (PTA) leveraged its Fraud Management Module to carry out telecom anti-fraud enforcement in the 2024-2025 fiscal year. It conducted bulk actions under the "Prevention of Unsolicited, Fraudulent, and Obnoxious Communications Regulations, 2020" to crack down on illegal activities such as scam calls and fraudulent SMS.

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TRAI Mandates Pre-Marking of Data Types for Variables in SMS Templates

On January 14, 2026, the Telecom Regulatory Authority of India (TRAI) officially implemented a mandatory regulation requiring all variable fields in SMS content templates registered on the DLT platform to have their data types and intended use pre-marked. This measure aims to curb criminals from exploiting unmarked variable fields to insert malicious links into approved templates for SMS phishing and fraud. Previously, senders could freely fill in any content in the variable positions of a template (for example, filling a malicious URL into the {#var#} position originally intended for OTPs), making it difficult for operators to identify and block such content at the gateway level.

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SUBTEL Issues Circular to Combat A2P Sender‑ID Spoofing Fraud

Chile’s SUBTEL issued anti‑fraud circular Oficio Circular N°956/2025 in January 2026, reaffirming OC‑863 provisions against Sender‑ID spoofing phishing SMS. Alphabetic and custom‑brand sender aliases are fully banned; A2P bulk SMS may only use SUBTEL‑approved 600 / 809 numeric ranges. Operators Entel, Movistar, Claro, WOM shall deploy real‑time gateway blocking for foreign alphanumeric sender IDs and fake messages impersonating financial‑government entities. A 30‑day compliance window mandates disabling custom sender‑ID modification on wholesale SMPP interfaces. All A2P delivery and delivery‑receipt logs must be stored locally in Chile for 12 months for regulatory audit. Supplementing Circular 575/2025, the rule applies to all A2P aggregators, wholesale providers and SP‑services. Violations are sanctioned under Ley 18.168; severe breaches may trigger immediate SMPP port disconnection. Foreign cloud platforms are prohibited from direct operator interconnection; all traffic must transit via licensed local aggregators.

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Mexico Enforces Mobile Number Real-name Registration to Eliminate Anonymous SIM Cards

Mexico’s regulatory authority CRT has published guidance on new real-name registration rules for mobile numbers. The regulation enters into force on 9 January 2026. All prepaid and postpaid mobile lines nationwide must be linked to CURP or RFC identity information, with registration to be completed by 30 June. Operators are authorised to suspend service for non-compliant lines after the deadline. The policy targets anonymous SIM cards at source and curbs unregulated grey-market A2P SMS channels, benefiting licensed compliant aggregators.

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PTA’s Regulatory Application Procedures for Value-Added Communication Services

The Pakistan Telecommunication Authority (PTA) has standardized the application procedures, service categorization, document requirements and fee schedules for Category Value-Added Services (CVAS) licensing and registration in Pakistan. Enterprises intending to provide services such as internet, data communication, vehicle tracking, premium voice, trunked radio, SMS aggregation, content services or voicemail shall select CVAS licensing or CVAS registration based on their actual service scope and submit applications to the PTA.

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CONATEL Defines Prohibited A2P Content for Venezuela

Venezuela’s National Telecommunications Commission CONATEL enforces a statutory prohibited‑content list for A2P services covering five categories: political propaganda, gambling‑financial services, adult‑tobacco‑alcohol, phishing‑impersonation, and unauthorised marketing. All bulk SMS and automated voice terminating on Venezuelan networks must comply. Operators and SMS providers shall proactively block violating traffic at the gateway. The rules address political communication controls, financial fraud risks, harmful advertisements, anti‑phishing enforcement and mandatory end‑user opt‑in records.

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SUNDDE Enforces Implementing Rules for A2P Marketing Operations

Venezuela’s SUNDDE has issued six mandatory implementing rules for marketing‑oriented A2P SMS covering unsubscribe mechanism, sending time windows, frequency control, blacklist synchronization, promotion filing and transaction‑message exemption. These form daily compliance standards for enterprises running marketing‑SMS business in Venezuela. Marketing SMS are blocked between 22:00‑08:00; maximum 3 marketing messages per number weekly. Unsubscribed numbers go to permanent cross‑Sender‑ID blacklist. Promotions require prior written filing. Pure transactional alerts without marketing text are exempt from pre‑approval.

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External Circular SIC‑002 Regulates Political A2P Messaging During General Elections

In January 2026, Colombia’s SIC (Superintendence of Industry and Commerce) issued **Circular Externa SIC 002 de 2026**, imposing mandatory restrictions on bulk political A2P SMS and cross-border political marketing calls during the election cycle. Grounded in the *Ley 1581‑2012 Personal Data Protection Act* and Decreto 1074‑2015, the circular binds political parties, candidates and campaign marketing service providers.

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Russia Enacts Legislation to Crack Down on SIM Card Subletting and SMS Verification Services

Russia has not imposed a direct ban on SMS verification services, but it is squeezing the生存 space of SIM card subletting and online number-receiving services from both the supply chain and message delivery ends through criminal legislation and anti-spam SMS regulations, leaving most verification service providers on the market unable to offer Russian number resources.

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BTK Resolution No.412 Tightens Regulation on Marketing Calls and SMS

Turkey's Information and Communication Technologies Authority (BTK) adopted Resolution 2025/DK-YED/412 on 23 December 2025, which enters into force on 1 April 2026. The new rules govern marketing calls and SMS campaigns by operators and their agents, lay out penalties for non-compliance, and mandate the cleanup of unused fixed-line number resources. Together with A2P Resolution No.399, it protects consumers against harassing and misleading communications.

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OSIPTEL issues resolution to regulate A2P operators

Peru’s telecom regulator OSIPTEL’s Resolution 000132‑2025‑CD entered into force in December 2025. It translates legal provisions of DL1723 and Ley N°32323 into practical network‑level obligations for four MNOs: Claro, Movistar, Entel, Bitel, filling technical‑implementation gaps in existing legislation. Mandates Sender‑ID validation, cross‑border A2P traffic firewall, log retention, complaint reporting, high‑volume bot‑call throttling and permanent ban on grey‑route traffic. It differentiates transactional versus marketing messages and serves as Peru’s core technical enforcement document for A2P compliance.

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Ofcom Deploys DNO List to Prevent Number Spoofing Fraud

UK communications regulator Ofcom partnered with UK Finance to build the Do Not Originate (DNO) number database in 2019. Maintained jointly with telecom operators, HMRC and other government bodies, it targets caller ID spoofing fraud. The list contains institutional numbers designed only to receive inbound calls and never to make outbound calls, such as bank service hotlines.

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Ofcom Changes Regulatory Approach for UK A2P SMS Termination Rates

Ofcom, the UK communications regulator, has shifted its regulation of A2P SMS termination rates from a planned mandatory price cap to accepting voluntary commitments from operators. Faced with competition risks caused by rising wholesale rates, the regulator initially intended to introduce binding price limits. Influenced by the growth of alternative business messaging services and concessions from operators, it abandoned mandatory regulation in favour of voluntary industry commitments while retaining powers for future market intervention.

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Thailand’s NBTC Strengthens Cross-Border SMS Control to Curb Fraud

On 17 October 2025, NBTC approved the Measures to Strengthen Cross-Border SMS Control, a targeted supplementary regulation developed to address the sharp surge in overseas fraudulent SMS after the implementation of the August measures. Building on the August rules, it sets more specific and stringent enforcement requirements for A2P SMS and SIM Box management.

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Argentina Establishes Regulatory Requirements for Cross-Border A2P SMS Services

For A2P SMS operations in Argentina, commercial messages must be transmitted via carrier-approved short codes from a technical perspective. Alphanumeric sender IDs are not supported. Both sender identifiers and SMS content are subject to review by mobile operators before being added to whitelists. In industry practice, short code agreements generally carry a minimum contract term of six months. A short-code application freeze is enforced every year from December to January, during which activation applications for new short codes are not accepted. These two provisions are commercial practices of mobile operators and are not explicitly stipulated in regulatory legislation.

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NDPC releases NDPA General Implementation Guidelines 2025 clarifying direct‑marketing compliance requirements

Issued in March 2025 by Nigeria’s Data Protection Commission (NDPC), the GAID 2025 serves as implementing rules for the 2023 Nigeria Data Protection Act (NDPA), taking effect on 19 September 2025. It brings direct‑marketing activities including marketing A2P SMS and automated voice outbound calls under personal‑data‑processing oversight, mandating explicit, voluntary and specific user consent. Data subjects may opt‑out anytime and service providers must cease delivery immediately upon request. Foreign entities targeting Nigerian data subjects are also covered. Together with the ARCON Act and FCCPA, it forms Nigeria’s full regulatory framework for advertising and data protection.

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Russia Introduces Mandatory Call Labeling Rules for Enterprise Outbound Calls

Pursuant to Federal Law No. 41-FZ on Combating Cyber Fraud dated April 1, 2025, and the supporting Government Resolution No. 1300, Russia has mandated that all outbound calls made by legal entities and individual entrepreneurs must carry call labels starting from September 1, 2025, as a measure to combat telecom fraud involving spoofed numbers. However, due to technical and cost constraints, the system failed to operate fully and properly in the initial implementation phase.

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Resolution No.783 Regulates Brazil’s Wholesale SMS Access Market for Telecommunications

Resolução nº 783/2025 is the updated General Plan for Competition Goals (PGMC) issued by Brazil’s telecom regulator Anatel. It primarily governs the telecom wholesale interconnection market, imposes critical regulations on channel access and fair trading for domestic A2P-SMS aggregators, and serves as key legal basis for TelComp association to file complaints against market monopolistic conduct by major operators.

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Thailand’s Direct Sales and Direct Marketing Act Mandates Registration for A2P Marketing Services

Enacted in 2002, Thailand’s Direct Sales and Direct Marketing Act (B.E. 2545, DMA) explicitly classifies A2P marketing SMS as direct marketing activities. The Act requires all operators conducting direct sales (including A2P marketing SMS) to register with the Office of the Consumer Protection Board (OCPB) in Thailand prior to commencing operations. Violators face severe penalties such as revocation of business registration and a five-year ban on reapplying. The OCPB has launched a full-scale industry compliance review, requiring all licensed entities to submit annual business reports and audited financial statements.

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T2 Standard Enterprise Bulk and Automated Calling

T2 provides "bulk and automated calling" services to enterprises and individual business entities, helping clients conduct customer service follow-ups, appointment reminders, logistics notifications, payment arrears alerts and other phone-based outreach activities in compliance with Russian telecommunications regulations. The service covers high-volume calls initiated by personnel, office phone systems, virtual PBXs, SIP devices or automated systems, with a focus on establishing mechanisms for legitimate consent, number identification and carrier-level blocking to reduce unsolicited nuisance calls to users.

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Thailand Issues Eight Anti-Fraud New Regulations

Thailand’s National Broadcasting and Telecommunications Commission (NBTC) officially published the Measures for Telecommunications Operators to Prevent Technological Crimes in the Royal Gazette on 29 August 2025, commonly known as the eight measures to combat technological crimes. The regulation took effect immediately upon publication.

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New Russian Regulation Allows Mobile Users to Opt Out of All Bulk Messages

Relevant regulations will officially come into force in Russia on August 1, 2025, enabling mobile users to proactively submit applications to operators to opt out of receiving all types of bulk messages. The policy aims to crack down on spam SMS, but since the rules do not distinguish between marketing SMS and service notifications, it will have a significant impact on the local A2P SMS business. Users can submit applications via the operator’s app, personal account, or offline service hall, with the application taking effect the next day. This blocking is a full-scale interception that cannot filter out advertising SMS alone; only statutory notifications from government departments are exempt.

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Anatel Resolution No.765 Regulates Consumer Rights for Brazilian A2P SMS

Resolução nº 765/2023 is a general regulation on consumer rights for telecommunications services issued by Brazil’s National Telecommunications Agency Anatel. It legally validates the “Não Me Perturbe (Do Not Disturb)” anti-harassment blacklist. The regulation binds all telecom service providers and A2P SMS aggregators, and sets differentiated mandatory compliance rules for transactional and marketing commercial SMS within Brazil. It stands as one of the most critical regulatory statutes for Brazil’s A2P SMS industry.

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Ley N°19.628 Regulates Personal‑data Processing Activities in Chile

Chile’s current statutory personal‑data‑protection law Ley N°19.628 (Law for the Protection of Private Life) serves as the primary enforcement basis for ANPD, SUBTEL and SERNAC on A2P SMS and bulk‑voice data‑compliance cases. It defines personal and sensitive personal data, legal processing grounds, data‑subject rights, security obligations, cross‑border transfers and tiered sanctions. It applies to all public‑private data‑processing activities including A2P providers storing mobile numbers, communication logs and marketing‑consent records. Processing generally requires explicit user consent with statutory exceptions. Providers must retain SMS delivery and opt‑out records and refrain from arbitrary cross‑border data exports. Penalties are split into minor, serious and very‑serious tiers with maximum fine of 20000 UTM. The new law Ley 21719 is scheduled to enter into force on 01‑Dec‑2026; until then Ley N°19.628 remains the compliance benchmark for all commercial communications.

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COAI Calls for Mandatory Persistent SIM Binding for OTT Apps

On August 6, 2025, the Cellular Operators Association of India (COAI) called on the Indian government to mandate the persistent binding of over-the-top (OTT) communication apps such as WhatsApp with users’ verified mobile SIM cards, in a bid to curb rampant online fraud and strengthen national security.

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An Interpretation of Kenya’s A2P SMS Consumer Protection Regulatory Framework

Kenya’s A2P (Application-to-Person) SMS service is governed by a two-tier regulatory system: the upper tier consists of the “Kenya Information and Communications (Consumer Protection) Regulations, 2025”, while the lower tier comprises the “Consumer Protection Guidelines and Customer Care Standards” issued by the Communications Authority of Kenya (CA) in 2022. In July 2025, the Ministry of Information, Communications and the Digital Economy of Kenya released the new version of the regulations to replace the 2010 version. The regulations are designed to protect the interests and well-being of consumers in the information and communications sector.

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NCC Regulates A2P SMS

On 8 July 2025, the Nigerian Communications Commission (NCC) released the *Nigerian International A2P Messaging Licensing Framework*, planning to introduce a dedicated licensing regime for international A2P messaging services entering Nigeria’s communications networks. The framework covers enterprise messages sent from application systems to end users, including SMS, MMS, transaction alerts, banking notifications and order updates. Its objectives are to improve transparency of international message traffic, strengthen consumer protection and foster orderly development of Nigeria’s A2P messaging market.

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KVKK Resolution No.2025/1072: Restricting Bundled Marketing Consent via Verification Codes

Turkey’s Personal Data Protection Authority (KVKK) adopted the principle Resolution No.2025/1072 on 10 June 2025, officially published in Official Gazette No.32938 on 26 June 2025. The resolution explicitly prohibits merchants from indirectly obtaining user marketing consent through SMS verification codes during payment, registration, membership opening and other workflows. It requires separate, explicit consent for each data processing activity and bans bundling verification code procedures with marketing authorisation.

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India’s Department of Telecommunications Clarifies Definitions of Domestic and International SMS

On June 19, 2025, India’s Department of Telecommunications (DoT) formally adopted and clarified the statutory definitions of "domestic SMS" and "international SMS" via an official memorandum.

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Colombia CRC Circular Mandates A2P IPv6 Migration and RCS Regulation

On 18 May 2026, Colombia’s Communications Regulatory Commission (CRC) issued Technical Circular Circular CRC 2026‑042, effective 1 June 2026. It mandates registered A2P service providers to upgrade signalling gateways to IPv6, and formally brings RCS rich communication services under the regulatory scope of A2P value-added services.

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Ministry of Internal Affairs and Communications Proposes to Bring SMS Under the Regulation of the Anti-Spam Law

On May 9, 2025, Japan's Ministry of Internal Affairs and Communications (MIC) held the 8th meeting of the Working Group on Measures Against Improper Use. The meeting materials (Document 8-7) confirmed that the agenda included discussions on incorporating SMS into the regulatory scope of "specified electronic mail."

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Ley N°32323 regulates spam marketing communications in Peru

Enacted on 9 May 2025, Peru’s Ley N°32323 amends the Consumer Protection Code. Enforced by INDECOPI, it targets spam marketing SMS and harassing automated outbound calls. It imposes multiple mandatory compliance rules for marketing‑oriented A2P messages while exempting transactional notifications such as OTP codes and bill alerts. Requirements include prior explicit user consent, validation against the official “Gracias, no insista” blacklist, restricted delivery hours and BAJA unsubscribe mechanism. Technical rules for network filtering are defined in complementary OSIPTEL resolutions.

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Mexico Establishes REPEP Registry to Regulate Telemarketing

Mexico has released a compliance report on outbound calling and personal privacy. The report introduces the national Do Not Call registry REPEP operated by PROFECO, specifies time restrictions for telemarketing outbound calls, and outlines the REUS list for the financial sector, privacy protection legislation, responsibilities of regulatory authorities, together with practical compliance guidance for domestic and foreign companies conducting outbound call services.

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Peru enacts legislation defining aggressive commercial practices to regulate marketing‑oriented A2P communications

Peru has amended its Consumer Protection and Defence Code, classifying bulk marketing SMS and automated outbound call advertisements sent without users’ explicit consent as aggressive commercial practices constituting extremely serious infringements. Regulator INDECOPI may impose administrative sanctions ex‑officio. This legislation sets compliance baselines for marketing A2P communications, while technical requirements such as network filtering and traffic traceability are governed separately by DL1723 and OSIPTEL resolutions. Fines are calculated based on UIT tax units and may accumulate for repeated violations; banks and telecom operators have already been sanctioned under these provisions.

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Philippines’ NTC Mandates Registration of Alphanumeric Sender IDs for A2P SMS

The National Telecommunications Commission (NTC) of the Philippines will implement a mandatory regulation starting in 2025, requiring all A2P commercial SMS to use pre-registered alphanumeric Sender IDs, with unregistered IDs to be blocked.

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FCC Establishes Reassigned Number Database for Communications Compliance

The FCC‑mandated Reassigned Number Database (RND) is a key compliance resource for US A2P SMS and automated voice services, operated by SomosGov Inc. at reassigned.us and launched Nov 1, 2021. Carriers submit permanently disconnected numbers monthly; numbers must be held for minimum 45‑day cooling‑off before reassignment. Paid‑subscriber enterprises may perform single‑lookup or bulk queries with consent timestamps for TCPA safe‑harbor eligibility. A “No” result grants safe‑harbor relief for misdialling new assignees, yet a “Yes” output does not authorise outreach without the current subscriber’s separate consent. Industry best practice recommends number scrubbing at least every 31 days. Revised temporary pricing took effect April 28, 2025 with ~20 % rate cut, new tiers and roll‑over of unused query credits. Safe‑harbor is conditional; businesses must retain original consent records and cannot rely solely on database checks.

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AEPD Clarifies Lista Robinson as Mandatory Pre‑filter Database for Spanish Marketing A2P SMS

On 4 April 2025, Spanish data‑protection authority AEPD issued guidance against unsolicited advertising. Lista Robinson, operated by Adigital under AEPD oversight, is designated the statutory public opt‑out database. Businesses must check marketing A2P SMS and outbound marketing calls against this database via API or monthly bulk files before dispatch. User registrations take effect the following month; filtering logs shall be retained for AEPD audits. Since 2025, StopPublicidad is accepted as supplementary opt‑out evidence. Transactional messages such as OTP, billing and logistics alerts are exempt. Marketing communications still require explicit user consent plus easy free opt‑out. Failure to filter may trigger sanctions under GDPR and Spain’s LOPDGDD.

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CNMC Strengthens A2P Outbound‑Call CLI Traceability to Combat CLI Spoofing

Spain enacted top‑tier decree Orden TDF/149/2025 on 12 Feb 2025. CNMC implemented real‑name controls for commercial calls targeting CLI spoofing in A2P marketing outbound calls and voice OTP services. Caller‑ID forgery or alteration is prohibited; all outbound calls require end‑to‑end traceability. Marketing outbound calls are banned between 21:00‑08:00 (transactional voice OTP exempt). The 400 number range is designated for commercial outbound calls, mandatory for marketing calls from Oct 2026 onward. Strict secondary‑number‑allocation rules combat number farms. Violations may incur fines up to EUR 2 million. Together with the Alias SMS regime, it forms Spain’s anti‑fraud framework for cross‑border A2P voice providers.

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TRAI Tightens Penalties for Commercial Communication Violations

TRAI has issued the "Telecom Commercial Communications Customer Preference (Second Amendment) Regulations, 2025", which strengthens governance over unsolicited commercial communications, misuse of sender identities, template violations, and unregistered marketing campaigns. The amendment applies to the whole of India and comes into force 30 days after its publication in the Official Gazette, except for certain provisions; provisions related to complaints, enforcement, and operator obligations take effect after 60 days. The new rules further incorporate "customer preferences, enterprise consent, numbering resources, and end-to-end traceability" into a unified regulatory system.

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2025 Revised Regulations Mandate Licensing for A2P SMS and Ban AI-generated Content

Tanzania’s Electronic and Postal Communications (Online Content) (Amendment) Regulations, 2025 (Government Notice GN No. 57 of 2025) entered into force on 28 January 2025. Made under Section 165 of the Electronic and Postal Communications Act (Cap. 306), the amendments comprehensively update the 2020 Online Content Regulations. The rules require licensing for A2P SMS services and introduce prohibitions on unethical, fabricated AI-generated content.

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FCC Releases FAQ Interpreting TCPA One‑to‑One Consent New Rules

The official FCC FAQ provides authoritative interpretation for the TCPA “one‑to‑one consent rule”, voted December 2023 and effective Jan 27, 2025. It closes compliance loopholes for lead‑generation activities and serves as key compliance reference for US A2P marketing SMS and automated outbound calls. Marketing autodialed calls/SMS require separate written express consent targeting each specific seller; comparison‑shopping sites need individual opt‑in checkboxes per merchant. Pure‑human call transfers are exempt, yet third‑parties must obtain fresh written consent for subsequent automated outreach. Numbers on the DNC list may still receive marketing upon seller‑specific written agreement. The document also reviews TCPA legislative history and opt‑out obligations.

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FTC Issues TSR Rules Governing Telemarketing Outbound Calls

The Telemarketing Sales Rule (TSR) issued by the US FTC complements the FCC’s TCPA for marketing calls and SMS, focusing on pre‑recorded and AI‑generated voice marketing calls. It imposes a blanket ban on most pre‑recorded marketing autodials; businesses must obtain one‑to‑one direct express consent from consumers and cannot reuse consents collected by third‑party lead‑generation platforms. Revised in December 2024, the rule covers tech‑support‑related telemarketing to combat pop‑up‑induced tech‑support scams.

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NCC Simplifies Operator Tariff Bundles

On 25 November 2024, the Nigerian Communications Commission (NCC) released the revised *Nigerian Communications Sector Tariff Simplification Guidelines*. Operators are mandated to cut complicated, non-comparable tariff plans and bundles, and clearly disclose charging terms for voice, data, SMS, bonus allocations and supplementary services. The guidelines apply to mobile network operators offering retail services to end users, aiming to boost tariff transparency, safeguard consumers’ right to information and foster fair competition.

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Key Points on A2P SMS Regulation under Vietnam’s Telecommunications Law No.24/2023/QH15

Vietnam’s 2024 Telecommunications Law (No.24/2023/QH15) entered into force on 1 July 2024, replacing the old 2009 Telecommunications Law. MIC oversees its implementation, and the supporting Decree No.163/2024/NĐ‑CP took effect on 1 January 2025. For the first time, the law brings OTT communications such as Zalo and WhatsApp, cloud computing and data centers under telecom service regulation with a registration and filing regime. Cross-border service providers must also comply with Vietnam’s national security and data protection rules, while a brand-new regulatory framework for A2P SMS is established.

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Japan Whitepaper Warns of Smishing Risks

The Anti-Spam Mail Promotion Council of Japan released the Whitepaper on Junk Mail 2022–2024, summarizing the status, typical tactics and countermeasures of email and SMS fraud in Japan. The report notes that while traditional spam emails have been partially contained, smishing attacks via SMS are on the rise. Phishing, commercial email scams, malware distribution and social media account hijacking are major cybersecurity threats to individuals and businesses.

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Argentine Legislation Establishes Multiple Mandatory Compliance Obligations for Marketing SMS

Pursuant to the National Do Not Call Registry Act (Ley N°26.951, Ley No Llame), enterprises must verify the national do-not-call database prior to dispatching marketing SMS. Marketing communications shall not be sent to registered users. The official operational platform is the website nollame.aaip.gob.ar administered by AAIP. Meanwhile, the Personal Data Protection Act (Ley N°25.326) mandates that marketing SMS require explicit Opt‑in consent from users, users must be granted unsubscribe rights, and business communication logs shall be retained for a minimum of six months for inspection and review by regulatory authorities.

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Colombia’s RNE Opt-out Platform Launched to Implement Anti-Harassment Law

On 5 April 2024, Colombia’s CRC issued an official announcement. To enforce Ley 2300 de 2023 (Dejen de Fregar Anti-Harassment Law), the upgraded RNE Excluded Number Registry went live on 10 April. Consumers can register their numbers voluntarily to refuse commercial advertising calls and SMS.

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SUNDDE Publishes Document Checklist for Promotion Approval

Venezuela’s SUNDDE released a 12‑item checklist for commercial promotion approval on its official website. Enterprises applying for SMS and automated‑call promotion approvals must submit four categories of core documents: enterprise qualifications, marketing copy templates, campaign parameters and pre‑user‑authorization guarantees. Serving as supporting operational guidance for 2014 Resolution No.004 and the 2024 approval notice, it standardizes review workflows and reduces document rejection rates. The four sets verify legal entity status, SMS compliance, nuisance risks and valid opt‑in records. False submissions lead to application rejection and potential administrative penalties.

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FCC Issues New Rules to Strengthen Consumers’ Right to Revoke Communications Consent

On February 15, 2024, the FCC voted to adopt new rules under the TCPA to bolster consumer rights against unwanted autodialed calls and A2P SMS. Businesses may not restrict opt‑out channels and must honour opt‑out requests within 10 business days. One‑shot opt‑out confirmation texts without marketing content are explicitly exempted from TCPA violations. The FCC also opened a public comment proceeding on whether TCPA should apply to carrier‑to‑subscriber messages and user revocation rights.

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SUNDDE Notice Mandates Prior Approval for Commercial Promotions

On 5 February 2024, Venezuelan authority SUNDDE published an official notice reaffirming that commercial offers, prize draws and promotions distributed via SMS and automated telephone calls require prior‑approval submission to SUNDDE. It refined submission deadlines, approval validity periods and penalty standards to strengthen enforcement of the 2014 Administrative Resolution No.004. Approval cannot be evaded under labels such as internal notices or member‑only benefits. Full documentation shall be submitted no less than 15 working days before launch. A single approval is valid for maximum 90 days with no extension. Unauthorised bulk A2P SMS broadcasting triggers fines and immediate suspension; serious repeat violations incur cumulative sanctions under the Organic Telecommunications Law and consumer‑protection statutes. Inspection activities for marketing SMS intensified after issuance, with multiple enterprises investigated for unapproved mass messaging.

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Philippines’ NTC Mandates Operators to Deploy Real-Time SMS Filtering System

The National Telecommunications Commission (NTC) of the Philippines issued Memorandum No. 12-12-2023 in December 2023, mandating the three major carriers Globe, Smart and DITO to deploy real-time SMS filtering systems for automatic detection and interception of scam messages. Non-compliant carriers will be fined 50,000 Philippine pesos per day.

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Colombia Ley 2300 Anti-Harassment Law Regulates Commercial Communications

On 10 July 2023, Colombia enacted Ley 2300 de 2023 (commonly known as the Dejen de Fregar Anti-Harassment Law), which entered into force on 10 October 2023. Designed to protect consumer privacy, the law imposes mandatory restrictions on delivery conditions, time windows and contact frequency for debt collection messages, commercial marketing SMS and voice calls. It serves as the fundamental primary legislation governing A2P marketing and debt collection services in Colombia.

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Core Compliance Requirements for A2P Business under Vietnam’s Personal Data Protection Decree

Vietnam’s Decree No.13/2023/NĐ‑CP on Personal Data Protection took effect on 1 July 2023. As the country’s first comprehensive personal data regulation, it has extraterritorial binding force. It governs the processing of mobile phone numbers, call records and other information involved in A2P SMS and voice services, and defines service provider obligations, end-user rights and penalty standards for violations.

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India’s TRAI Advances Digital Consent Mechanism for Commercial SMS

On June 2, 2023, the Telecom Regulatory Authority of India (TRAI), under the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR, 2018), mandated access service providers to build and deploy the Digital Consent Acquisition (DCA) mechanism. This mechanism aims to establish a unified digital workflow to capture, store, verify and revoke user consent records for receiving commercial communications.

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Personal enjoys pre‑review approval advantages for short‑codes under ENACOM

Pursuant to ENACOM Resolution No.64/2023 of Argentina, major nationwide operators are authorized to conduct pre‑review for commercial A2P short‑codes. Approval workflows vary widely among carriers. Personal is the only operator with operational pre‑review authority, greatly shortening short‑code application lead‑times and offering channel advantages for fast‑track deployment of cross‑border SMS projects.

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The Democratic Republic of the Congo’s “Digital Code” Regulates Direct-Sales Commercial SMS Messages

Enacted by the Democratic Republic of the Congo (DRC) in March 2023, the “Digital Code” establishes a legal regulatory framework for direct-sales marketing A2P SMS, specifying mandatory obligations including consent prerequisites, unsubscribe mechanisms, and sender identification. It provides overarching legal constraints for local bulk SMS services.

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Philippines Implements SIM Card Real-Name Registration System

Republic Act No. 11934 of the Philippines, also known as the SIM Card Registration Act, mandates that mobile communication SIM cards be registered before activation or continued use. The law aims to enhance the identifiability and traceability of mobile numbers and help combat fraud, identity theft and other cybercrimes committed using anonymous SIM cards.

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Thailand’s PDPA Establishes Personal Data Compliance Framework for A2P Marketing SMS

Thailand’s Personal Data Protection Act (PDPA) entered into full force on 1 June 2022. Although the statute itself does not contain technical terms related to A2P SMS, it sets out basic data compliance rules for A2P marketing SMS under the section of “direct marketing”. The Act has extraterritorial jurisdiction. Any overseas enterprise sending marketing SMS to users located in Thailand must comply with PDPA provisions, regardless of whether the enterprise has a local legal entity in Thailand.

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Resolution CRC 6522 Amends Telecommunications Interconnection and SMS Regulation in Colombia

On 11 February 2022, Colombia’s Communications Regulatory Commission (CRC) issued Resolución CRC 6522 de 2022, amending the full set of rules on telecommunications network access and interconnection contained in Book IV of Resolution 5050. The document further improves regulations covering commercial A2P SMS, USSD services, VoLTE interconnection and short code resource management. It defines the rights and obligations of PCA content and application providers as well as Integradores Tecnológicos (IT technical integrators), balancing network modernisation and consumer protection.

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Ley N°19.496 Regulates A2P Marketing Communications in Chile

Chile’s Consumer Protection Law Ley N°19.496 is the primary statute governing spam‑marketing A2P SMS and bulk AI voice calls, enforced by SERNAC. Article 28B constitutes the key A2P provision, creating dual‑layer supervision together with SUBTEL. Commercial messages must identify sender and provide one‑click opt‑out; maximum administrative fine reaches 1000 UTM per violation. Marketing‑oriented A2P traffic over 600/809 number ranges falls under this rule. SERNAC may impose sanctions alone or jointly with SUBTEL, including ordering SMPP interface shutdown. Transactional A2P messages are exempt from these strict marketing‑oriented obligations.

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Core Rules of Vietnam’s Anti-Spam Decree 91/2020/NĐ‑CP

Vietnam’s Anti-Spam Decree No.91/2020/NĐ‑CP took effect on 1 October 2020, replacing the older Decrees No.90/2008 and 77/2012. For the first time, it brings nuisance calls, spam SMS and spam emails under unified regulation. It serves as the fundamental legislation governing Vietnam’s A2P marketing SMS and marketing outbound calling businesses.

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Turkey’s İYS Platform Regulates Commercial A2P SMS Communications

Turkey’s İYS, operated by TOBB (Union of Chambers and Commodity Exchanges of Turkey), is the national platform governing commercial electronic messages including marketing A2P SMS. It was enforced on 4 January 2020 alongside supporting regulations published in the Official Gazette. The platform centrally manages user consent collection, opt-out processing and complaints. It imposes mandatory compliance obligations on all service providers and intermediaries sending commercial A2P messages. Enterprises in breach will be subject to administrative penalties.

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IFT Sets Thresholds for Identifying SMS Spam and Flooding Attacks

On 23 September 2019, Mexico’s Federal Institute of Telecommunications (IFT) issued a supplementary statement relating to public concession registration.

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FCC Issues Notice Regulating Compliance Requirements for Robotexts

On November 18, 2016, the FCC Enforcement Bureau released Enforcement Advisory DA‑16‑1299, clarifying that robotexts sent by automatic dialing systems are governed by the TCPA. It serves as a key early‑stage enforcement guidance for U.S. A2P SMS, setting rules for sender consent, opt‑out, reassigned numbers and penalties. Marketing‑related robotexts require prior express written consent. Limited exemption applies for reassigned‑number first‑time mis‑delivery. Each violation may incur fines up to USD 18,936; state‑level agencies also hold enforcement authority.

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Resolution SUNDDE No.004 establishes promotional approval rules

On 23 April 2014, Venezuela’s SUNDDE issued Administrative Resolution Provincia Administrativa N°004/2014, instituting a prior‑approval regime for commercial promotions. Lotteries, offers and promotions delivered via SMS and A2P IVR automated outbound voice fall under mandatory pre‑clearance. It governs explicit opt‑in consent, one‑click free unsubscribe and administrative penalties and constitutes the core administrative basis for marketing‑oriented A2P services in Venezuela. Official 2024 notices further refined application procedures and document requirements.

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Organic Telecommunications Law establishes the regulatory foundation for A2P in Venezuela

Venezuela’s fundamental telecom statute, the Ley Orgánica de Telecomunicaciones (Organic Telecommunications Law), sets the regulatory framework for A2P bulk‑SMS and automated outbound voice calls under Articles 12 and 38, enforced by national telecom regulator CONATEL. It forms a full legal loop covering user protection, service‑provider registration, log retention and sanctions. Article 12 obliges operators to protect subscribers against bulk spam messages, applying to both local licensees and cross‑border aggregators whose traffic terminates on Venezuelan networks. Article 38 mandates CONATEL registration for all A2P bulk‑SMS operators and prohibits unregistered grey‑market cross‑border routes. Service providers must preserve delivery logs, consent records and message content for a minimum of five years for regulatory inspection. CONATEL may impose graduated administrative penalties including heavy fines, service suspension and licence revocation, targeting unregistered A2P operations, grey routing and prohibited content.

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